Refund policy

LDNG CANVAS QUALITY COMMITMENT

Every LDNG canvas is made to order. If yours arrives damaged, defective, or different from what you ordered, we’ll replace it free.

How to claim: Email support@ldngbrand.com within 14 days of delivery with:

Your order number
A short description of the issue
Clear photos of the canvas
A photo of the packaging, if it was damaged in shipping

Once we approve your claim, we’ll send a replacement of the same design and size at no cost. If you’d prefer a refund or store credit, tell us and we’ll do that.

Lost or undelivered orders

If your order is lost in transit or tracking shows it never arrived, email us with your order number. Once we verify it with the carrier, we’ll send a replacement or issue a full refund.

Returns

You can request a return within 30 days of delivery.

Email support@ldngbrand.com before sending anything back. We’ll reply with return instructions.
The canvas must come back in the condition you received it, in protective packaging.
Return shipping is paid by the customer. We recommend tracked shipping, as we can’t refund returns that are lost on the way back.
Returns sent without contacting us first can’t be refunded.
We can’t accept canvases that show wear or damage from handling.

Because each canvas is produced for your order, we don’t offer exchanges. To change size or design, return your canvas and place a new order.

Refunds

Once we receive and inspect your return, we’ll refund your original payment method. Your bank may take 5 to 10 business days to post it. Original shipping costs are refunded only when the return is due to damage or a defect.