LDNG CANVAS QUALITY COMMITMENT
Every LDNG canvas is made to order and produced to meet high quality standards. Because each piece is created specifically for you, returns and replacements are handled under the policy below.
RETURNS & REFUNDS
Returns may be requested within 30 days of delivery.
To qualify for a return:
- Canvas must be returned in original packaging and condition
Because all LDNG canvases are made to order, we cannot accept returns based on:
- Ordering wrong size
- Ordering wrong design
Non Returnable Items
We cannot accept returns on:
- Custom or personalized canvas designs
- Canvases showing signs of wear or handling damage
Return Shipping
Customers are responsible for return shipping unless the canvas arrived damaged or defective.
We strongly recommend using tracked shipping. LDNG is not responsible for lost return packages.
Refund Processing
Once the returned canvas is received and inspected
- Refunds are issued to original payment method
- Processing time is typically 5 to 10 business days
Original shipping costs are non refundable unless the return is due to verified damage or defect.
DAMAGE, DEFECT, OR QUALITY ISSUES
We stand behind the quality of our canvas prints. If your canvas arrives damaged or has a manufacturing defect, we will correct it.
Damage Claim Window
Claims must be submitted within 14 days of delivery.
How To Submit A Claim
Email support@ldngbrand.com with:
- Order number
- Description of issue
- Clear photos of canvas
- Photo of packaging (if shipping damage)
Approved Claims
If approved, LDNG will provide one of the following at no cost:
- Replacement canvas of same design and size
- Store credit equal to purchase price
- Refund
ORDER CANCELLATIONS
Orders must be cancelled the same day of purchase.
After production begins, cancellations are not possible because each canvas is made to order.
INTERNATIONAL ORDERS
International orders are final sale unless the canvas arrives damaged or defective.
CONTACT
All return and damage requests:
support@ldngbrand.com