Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), and Shop Pay.

Is it safe to use my credit card on your site?

Yes! We use industry-standard SSL encryption to protect your personal information and payment details.

Can I modify or cancel my order?

Please contact us immediately at support@ldngbrand.com if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?

Orders are typically processed within 3-5 business days. Your order should be received within 7-10 business days of purchase.

Do you ship internationally?

Currently, we only ship within the United States and Canada.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package as well as the Track My Order page on our website.

Returns & Exchanges

What is your return policy?

Please see our Refund Policy for complete details.

How do I start a return?

Contact us at Support@ldngbrand.com with your order number and reason for return. We'll provide you with return instructions.

Products

Are your products authentic?

Yes, all products sold on our site are 100% authentic.

How do I know what size to order?

Please refer to the size guide on each product page for detailed measurements.

What Materials are used to product your canvases?

Our canvas prints are made from a premium cotton-poly blend and stretched over sustainably sourced radiata pine frames from FSC-certified forests. We print with UL-certified Greenguard Gold latex inks that are non-toxic, eco-friendly, and designed for rich, lasting color. Finished with ready-to-hang hardware and discreet rubber backing for stability, each piece is crafted for quality, durability, and effortless display.